Bank facility management: what is it and how to perform it efficiently

Bank facility management indicates the activities related to the maintenance of bank assets. Learn how facility management software can help!

If you are a professional in the AEC sector, you will surely know that the management and maintenance phase of an asset is one of the longest and most challenging of the entire asset life cycle.

Its planning must be studied in a precise and timely manner and many choices also depend on the type of asset we are dealing with; among these, bank assets are certainly very peculiar and with specific needs. Let’s discover together what bank facility management consists of and how it can be facilitated by the use of the right facility management software.

What is bank building maintenance?

Bank facility management represents the application of the Operation&Maintenance phase to the banking sector. We are therefore referring to the maintenance of all those assets which guarantee the efficiency, functionality and security of a bank.

The management and maintenance of this type of asset are as delicate phases as the business itself that takes place in that specific building. Hence, the Operation and Maintenance phase. O&M is more efficient and safer if coordinated through special software and specific professional figures.

Even for bank facilities it is essential that the structure and services operate without unexpected failures. This level of quality of the service offered to the client can only be achieved thanks to an accurate maintenance phase. It is also clear that a predictive maintenance approach, based on the history of those malfunctions occurred in a given timeline, is preferable to a reactive approach that instead intervenes only when a fault has already occurred.

How does the facility manager manage bank facilities?

The role of the facility manager is certainly very delicate, even more if the asset to be managed and maintained is a banking agency.

Research has shown that facilities management represents 80% of the money spent in the life cycle of a building. This data further reinforces the importance of the management and maintenance of structures in the banking sector.

In this sector, therefore, the facility manager will have to deal with an integrated range of services ranging from the maintenance of construction and plant components to the administrative management of assets, up to more advanced services such as the setting up and delivery of new branches or the restructuring of banking offices.

The first task for a facility manager will be to work in a proactive manner towards the customer. In order to do so, it will have to start from an analysis of the maintenance and management aspects of the agency, to reach the identification of the necessary intervention points in relation to the specific case.

Broadly speaking, a solution of Operation and Maintenance will be identified and proposed, in a precise and non-standardisable way, to offer flexibility, transparency and compliance.

How to make the management of banks more efficient?

Bank facility maintenance, planned and performed through special facility management software, guarantees a functioning and secure structure. In addition, a cloud-based banking asset management software helps banks to do what follows:

• ensure greater operational efficiency without increasing maintenance costs;
• simplify daily operations, improving the efficiency and the overall productivity of employees.

What are the main benefits of using bank facility management software?

There are some areas when a facility management software is most useful to enhance the maintenance of a bank facility. Let’s see them below:

1. Property Management:
   the use of specific management software allows banks to strategically manage the O&M phase of their facilities ensuring minimized business disruptions. Among the benefits in the field of property management, we can find the below:
   • system of automated email notifications that inform users about contractual deadlines so that they can renew documents on time;
   • all documents archived;
2. Space Optimization:
   the integration of management software allows banks to
   • have an efficient use of unused space;
   • increase productivity;
   • simplify the allocation and de-allocation of space;
   • significantly reduce operating costs.
3. Perform Physical Asset Management:
   thanks to the use of management software, banks can efficiently manage the entire life cycle of physical assets in facilities and offices.
4. Perform Help Desk Management:
   in this area, the use of facility management software allows banks to monitor problems, complaints and requests for services from customers within their offices. Thanks to automated processes, bank employees can focus on adding new customers, maintaining their accounts, and selling financial products. A well-managed bank supports employees and strengthens customer relationships.

Facility Management software: benefits

Managing and maintaining a bank building is certainly not an easy task, but it could be, if supported by the right tools. For this reason, I recommend that you try the professional enterprise facility management software that allows you to plan and manage the maintenance of assets, even the most complex.